Refund and Cancellation Policy
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This policy covers cancelling and getting a refund for Mangala purchases. Payments are processed by Dodo Payments as merchant of record, so refunds are paid back through them to your original payment method.
1. Free trials
Couples get a 3-day free trial and vendors a 30-day free trial. Neither needs a card and nothing is charged during a trial, so there is nothing to refund or cancel.
2. Couple plans (one-time purchase)
A couple plan is a one-time payment for one wedding. There is no renewal, so there is nothing to cancel.
You can get a full refund within 7 days of purchase if both of these are true:
- your wedding website has not been published, and
- no invitations have been sent to guests.
Once your website is published or invitations have been sent, the purchase is not refundable, because the service has been delivered and guests have received it.
If a refund is granted, the paid features are removed from your wedding and any published website is taken offline. Your planning data is kept.
3. Vendor subscriptions
You can cancel a vendor subscription at any time from the billing page of the vendor portal. Cancellation takes effect at the end of the period you have paid for. You keep full access until then and we will not charge you again.
We do not give pro-rata refunds for the unused part of a monthly or annual period, so please cancel before your renewal date if you do not want to continue.
If a renewal payment fails you have a 7-day grace period before your listing is hidden. Nothing is owed for a failed payment.
4. Duplicate charges and technical faults
If you were charged twice for the same thing, or you were charged and a technical fault on our side stopped the service you paid for from working, we will refund the charge or give you a credit, whichever you prefer.
5. How to request a refund
Email hello@mangala.store from the address on your account and include your order reference. Couples can find it on the billing page in Settings; vendors can find it in payment history on the vendor portal billing page. Tell us briefly why you are asking.
We will reply within 1 to 2 business days to confirm whether the request qualifies.
6. How long a refund takes
Approved refunds are issued through Dodo Payments to the card or method you paid with. Once issued, they normally reach your card within 5 to 10 business days, depending on your bank. If you paid by bank transfer, we will refund to the account you tell us.
7. Chargebacks
If you have a problem with a payment, please contact us before disputing it with your bank. We will always try to fix it quickly, and a chargeback is slower for you. A successful chargeback ends your paid access in the same way as a refund.
8. Contact
Questions about this policy? Email hello@mangala.store or see our contact page. This policy forms part of our Terms of Service and is governed by the laws of Sri Lanka.